- Homecare service
Brighter Home Care
Assessment report published 9 July 2026
Contents
Ratings
Our view of the service
Date of assessment: 21 May to 11 June 2026 with an onsite visit to the registered location on 26 May 2026. Brighter Homecare is a homecare service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This assessment was undertaken to follow up on previously identified breaches of legal regulation in relation to safe care and treatment, staffing, statutory notifications of incidents and good governance. Improvements were found at this assessment, and the provider was no longer in breach of these regulations.
People’s care and support requirements and associated risks were comprehensively assessed and recorded to provide staff with guidance of how to support people. People’s prescribed medicines had been managed and administered safely as prescribed. Referrals to health care professionals had been made when staff reported changes in people’s needs.
Effective systems were in place to report and investigate incidents, accidents, safeguarding and complaints. Actions were taken and lessons learnt were shared with staff to help prevent further occurrences. The provider had appropriately referred people to specialist services and notified CQC as required.
There was no registered manager in post; however interim management arrangements were in place. A manager in post was intending to apply to become the registered manager of the service.
Staff were supported and trained to carry out their role. Staff reported their care call rotas were realistic and allowed them to provide support to people in a person-centred manner without feeling rushed.
The provider had improved their systems to monitor the quality of care being delivered to people. They valued and acted on feedback from people who use the service, staff and other stakeholders. The managers were knowledgeable about the service and demonstrated they had a good understanding of their legal requirements and needs of the people who were supported by the service.
People's experience of this service
People who used the service and their relatives were consistently positive about the service. People told us they experienced care that was kind, compassionate and consistently focused on what mattered to them. People reported they were supported by regular staff who understood their needs and they felt comfortable and safe with staff who supported them. Staff had built warm and positive relationships with people and their families. One person said, “I am pleased with [staff], especially my main carer who is delightful and with whom I am so happy with.”
Relatives praised the staff and told us the staff were attentive and responsive to peoples needs and they were always informed of any changes in people’s well-being. No concerns were raised about the punctuality and reliability of staff. People were notified if staff were going to be late.
People and their relatives said communication from the service was good and they felt the managers were approachable and capable leaders.