- Homecare service
Brighter Home Care
Assessment report published 6 August 2025
Contents
Ratings
Our view of the service
Date of assessment 20 May to 2 June 2025. Brighter Homecare is a domiciliary care agency. It provides personal care to people living in their own homes. Not everyone using the service received a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided. At the time of this assessment, 110 people were receiving personal care from the service. We carried out an onsite and offsite responsive assessment of the service due to emerging risk and the age of our last assessment. We found 4 breaches of the legal regulations in relation to submitting statutory notifications, safe care and treatment, staffing and the governance of the service.
Effective quality assurance systems had not been fully implemented to assist the registered manager in identifying shortfalls in the quality and safety of the service. The provider had not ensured CQC had been notified of registration changes, and incidents that had affected people who use the service. People’s care and medicine records did not accurately reflect the support they required, and the care provided. Staff had not received support and refresher training in key subjects required for their role.
However, most people were pleased with the care they received from the service. The service had been responsive to people’s concerns and took action to improve their personal wellbeing. Staff said they felt supported and trained and could approach the managers with any concerns. The registered manager was responsive to our feedback and was keen to make improvements to the service.
In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/or appeals have been concluded. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
People were mainly happy with the care they received, and some people spoke fondly of individual staff members. Comments included: “The staff are caring and know the routine well. They understand my preferences and make sure everything is done the right way. I always feel safe and comfortable by the time they leave”; "I’m mostly happy with the care. It’s caring, consistent, and I really do look forward to their visits. They’re good company and treat me well" and "I honestly couldn’t manage without them—I really couldn’t. The carers are so caring, with a lovely manner, and always cheerful. It’s infectious. They follow instructions well and are very thorough".
However, a small number of people told us they had different experiences of the service. One person said, "It’s hit and miss at best. Some of them [Staff] don’t seem to want to help at all. It feels like I’m training them myself while they’re here."
Whilst the people we spoke with said they were generally happy with their care, our assessment found elements of care did not meet the expected standards.