Smith Dental Practice

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

We found this practice was providing caring services in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

Patient feedback provided a positive view of the dental team and care provided by the practice.

Patient comments included that staff were welcoming and attentive, acted with integrity, and showed compassion. One person commented, ‘Kind and caring from the reception to dentist. Nurses very kind and caring.’ A further person stated, ‘Very friendly practice and made my son and I feel at ease. Let my son have a look at the equipment beforehand and explained everything. He is happy going to the dentist and this is so important when teeth health is vital.’

Patients said staff were professional, courteous, and considerate. One person commented, ‘When I have needed emergency treatment they have always seen me with minimal delays. If they have recognised something is out of their sphere of expertise then they have no hesitation about making an onward referral.’

Patients felt they were treated as individuals, and their personal and cultural needs were respected.

We were provided with a patient survey which indicated a high level of satisfaction with the care and treatment received at Smith Dental Practice.

People received care from staff who were aware of their responsibility to respect people’s diversity and human rights, and of the importance of privacy and confidentiality.

Staff felt respected, valued and supported in their roles, and their wellbeing was supported.

The judgement for Treating people as individuals is based on the latest evidence we assessed for the Caring key question.

The judgement for Independence, choice and control is based on the latest evidence we assessed for the Caring key question.

The judgement for Responding to people’s immediate needs is based on the latest evidence we assessed for the Caring key question.

The judgement for Workforce wellbeing and enablement is based on the latest evidence we assessed for the Caring key question.