- Dentist
Woolwich Gentle Dental Care
Assessment report published 2 September 2025
Contents
Judgements
Our view of the service
We carried out this announced, on-site inspection on 25 June 2025.
We found the practice had met all regulations.
Infection control procedures in place were effective.
The practice had effective systems to identify and manage risks.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Patients’ care and treatment was provided in line with current guidance.
Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.
Woolwich Gentle Dental Care is part of Gentle Dental Care a dental group provider. The practice is in Woolwich, in the London Borough of Greenwich and provides private dental care and treatment mainly for adults and some children.
There was no step-free access to the practice and patients were made aware of this before they made an appointment. Car parking spaces were available, including dedicated parking for disabled people, near the practice. The practice is located close to public transport links.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 14 staff, of which there were 2 dentists, 4 dental nurses, of which 2 were trainees, 4 dental therapists, 1 dental hygienist, 2 receptionists and a practice manager. The practice team is also supported by a compliance team.
We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 dentist, 1 dental nurse, and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 4 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients told us that when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.