UK Specialist Care Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

This is the first inspection for this service. This key question has been rated good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Feedback from relative’s was consistently exceptional about the kindness people experienced while being supported by staff.Staff treated people with kindness and compassion and respected their privacy and dignity. Relatives told us they were very happy with the care staff and that they were very kind and compassionate.

Staff told us they supported the same person throughout and understood their needs well.

No feedback received

People told us staff treated them as individuals and were familiar with their preferences and daily routines.

Staff knew the people they supported well and understood their needs. One staff member described how they supported one individual with personal care people and shopping. They told us they worked well together and they had got to know the person very well.

People’s care plans lacked detail and did not always take account of their strengths and abilities or fully consider their personal, cultural, communication and social needs. This meant staff did not always have detailed guidance about how to tailor their support to meet people’s specific needs.

Family members told us they assisted care staff while they supported their family member.

Staff cared for the same people on a regular basis and knew people well and so were able to support people in line with their preferences and choices.

Although relatives did not raise concerns regarding support of independence, the provider did not always promote people’s independence, choice and control over their own care and support. People were not involved in regular reviews of their care plan and risk assessments. Relatives did not have access to their family members care plan.

Relatives told us they were responsible for all healthcare and care services.

Staff demonstrated a good awareness of people’s health.

Staff told us they felt supported in their role. Comments from staff included, “I am happy good team, manager helpful. Rota is flexible” and “Yes, it’s like a family very nice, always someone there to reach out too.”

The provider cared about and promoted the wellbeing of their staff and supported and enabled them to deliver safe care. Team and individual meetings were used to discuss how staff were feeling at work.