New Vision Care Services

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last inspection we rated this key question requires improvement. The rating for this key question has changed to good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff made sure people’s care and treatment was effective by assessing and reviewing their health, care and well-being needs with them. The registered manager met with people and their relatives before packages of care started to ensure their needs could be met by the service. A relative told us, “The management and organizers have been absolutely wonderful, early on they came out to a meeting to discuss [Name], made notes and kept me involved throughout.”

Staff planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People were supported with their nutrition and hydration where required. A relative commented, “Staff look after [Name], they cook meals and do shopping. They care for [Name] and chat with them.”

Staff at the service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. The service had a system in place for staff to communicate with each other which enabled them to effectively deliver people’s care and support. Staff had access to an app on their electronic devices where updates and messages could be shared between staff instantaneously. The app was available to relatives so they could monitor their loved one’s progress. A relative commented, “I have access to the app now so I can see everything as it happens, it has helped so much, it has been a blessing.” Staff made timely referrals and worked well with other agencies to ensure people's treatment needs were met.

Staff at the service supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff had the knowledge to monitor and identify a deterioration in a person’s health. Other people managed their own health and wellbeing with the support from their loved ones. Where people required support, such as making phone calls to their GP, staff supported people to do this. A staff member commented, “If someone was unwell, I would inform the office or senior staff, seek medical help if needed, and stay with the person until appropriate support arrived.”

Staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves. There was evidence of regular reviews and action being taken immediately following any changes to people’s health needs. During reviews, care needs were discussed to improve outcomes. Regular audits were also carried out to monitor and improve outcomes. A relative commented, “There have been a couple of tweaks to [Name]’s care.”

Staff at the service told people about their rights around consent and respected these when delivering person-centred care and treatment. People’s consent to care and support was respected by staff. A staff member commented, “I make sure to involve and inform the service user before anything is done to gain their consent.” Staff told people about their rights around consent and respected these when delivering person-centred care and treatment. The management team carried out assessments around people’s mental capacity and care records contained all relevant information and were documented in line with guidance.