Cleveland View

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The registered manager made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs were assessed before they moved into the service to make sure staff could provide the care and support they needed. This assessment considered how people wanted to be supported and any needs in relation to culture, religion or ethnicity. Care and support were reviewed on a regular basis.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

Care records were person-centred. Where people could not share their preferences themselves, family or advocates and other health and social care professionals were included in decisions.

Staff were aware of people’s specific dietary needs and how to meet them, for example people who were at risk of choking and needed a different consistency of food and thickened drinks in line with their assessed need.

Staff demonstrated an understanding of national tools and what they were used for and their purpose. This included screening people for, obesity, or the risk of malnutrition.

The registered manager and staff worked well across teams and services to support people. Visiting health and social care colleagues spoke positively about the service and how they worked with staff. A visiting professional wrote and told us, “I have always found the staff at Cleveland View to be very knowledgeable with regards to their residents seeking support and advice at the earliest opportunity. The management team and senior staff will advocate ferociously in the best interests of the resident which is extremely beneficial for those who have no family."

The registered manager supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

We observed staff working well as a team and supporting each other. A visiting professional wrote and told us, “I would like to give feedback from the team of nurses that visit Cleveland View every day to see patients.Everyone is very friendly and welcoming.All the staff have a good understanding of all the residents and any care requests we make are always followed.I have observed the communication between the carers and residents, and it is very good"

The registered manager and staff routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care records were reviewed regularly. Where people were at risk of losing too much weight, their weight was regularly monitored and action taken if needed. Care plans were person centred and supported staff to provide the right care to people. Where some care plans identified a shortfall, senior staff were in the process of taking action to address this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

People were involved in decisions about their care, and where they lacked capacity to make these, relatives and those close to them helped staff make best interest decisions on their behalf. A relative told us, “They involve me in the decision making of [person’] care.”