- Homecare service
Diversity Social Care Ltd
Report from 15 May 2025 assessment
Contents
Ratings
Our view of the service
Date of Assessment: 29 May – 9 June 2025. The service provides care at home; providing support to older and younger adults, people with physical disabilities, people living with dementia and children with learning and/or physical disabilities. At the time of our inspection the service was supporting 14 adults and children who were in receipt of the regulated activity, personal care. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
During this assessment, we identified a breach of regulation in good governance. At our last inspection, we found the provider had made improvements to records and governance, but improvements needed time to be fully embedded in practices. At this assessment we found some improvements had been sustained but there was no systematic approach to plan to identify and maintain on-going improvements. Limited audits and quality checks had been implemented which meant the provider did not have a holistic picture of what needed to be done going forward. Although staff told us they felt supported by the provider, there was a lack of up-to-date guidance in relation to people’s care needs, and risks associated with these, and records were not updated when changes were made to people’s care. People and their relatives told us, although they were fully involved in decisions about their care, they were not involved in developing their care records and were unsure of the content of their care plans. There was a lack of monitoring regarding how best practice and the principles of the Mental Capacity Act 2005 (MCA) were put into practice, including best interest processes. The provider responded promptly to these concerns and gave assurances regarding how improvements would be made and sustained going forward.
Staff understood their roles and responsibilities and felt supported within their roles. Staff demonstrated they clearly understood the provider’s values of providing personalised care. People were supported by a consistent staff team who had the right skills, qualifications and experience to meet their needs. Staff understood and managed risks to keep people safe, including assisting people with medicines.People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. Leaders and staff worked with people, their families and other agencies to enable people to achieve the best possible outcomes from their care.
People's experience of this service
People and their families were positive about the quality of their care. They felt safe and confident with the staff who supported them and had built positive relationships with them. One person said, “My carer is very good, very respectful. Anything that I ask them to do; they will do it. I trust them completely.” Several relatives described how staff treated people with kindness and respect and made sure care and support was undertaken with sensitivity, dignity and patience. Relative comments included, “We have one carer and having them has changed my life and helped with [Name ofperson] anxiety. They have spent time really getting to know [Name] and worked really hard to establish a good relationship, they are amazing,” “The carers are calm and reassuring and very competent. [Name of person] is very challenging, and they are very helpful and look after [Name] very well. They always do their best for our family” and “The carers are good at communicating. They are kind and helpful, they are caring and reassuring.” People and their families felt able to raise concerns and complaints and make suggestions and felt these were listened to and acted on. People knew staff and leaders well. Several relatives told us they would not hesitate to recommend the service to others.