- Dentist
Ridge Road Dental Practice
Assessment report published 1 May 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 31 March 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
There was effective leadership and a culture of continuous improvement. The practice should review the recruitment procedures to ensure complete records are held for all staff.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Ridge Road Dental Practice is known locally as Infinity Dental Clinic. The practice is in Leeds and provides NHS and private dental care and treatment for adults and children. The provider has a second dental practice in Harrogate.
There was step-free access to the practice, however the toilet is not accessible to wheelchair users. On-street car parking was available, outside the practice.
The practice had 7 treatment rooms. At the time of our inspection, there was a total of 27 staff, of which there were 6 dentists, 8 dental nurses including a clinical manager and a trainee, 2 dental therapists, 8 treatment coordinators/receptionists, 1 social media and marketing staff member and the practice manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 3 dentists, 4 dental nurses, 1 dental therapist, treatment coordinators and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We received feedback from 3 patients. On the day of our inspection, we spoke with 4 patients and obtained feedback from a further 14 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “Before I came to Infinity I had a fear of dentists and I can honestly say that it is an absolute pleasure to come and get my treatments and care here!”
“The reception team were lovely as always, very helpful when I had questions”.
“I had two dentist appointments with different dentists and both were great, very informative and kind”.
“All the staff at both Leeds and Harrogate are very friendly- always greeted with a smile”.
“Very good service, polite and helpful. Professional and prompt”.
Patients commented positively about the standards of cleanliness. “Consulting room clean and safe”.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Treatment always been first class, including sorting emergency appointments”.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. “Excellent service, staff go beyond expectations and always offer advice and help”.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources. “Clear information received around condition, care and further follow up from both dentist and hygienist”.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.