- Ambulance service
Gateshead Hatzola Ambulance Station Also known as Gateshead Hatzola
Assessment report published 3 September 2025
Contents
Ratings - Patient transport services
Our view of the service
- Date of assessment: 25 June 2025
- This comprehensive assessment was carried out due to the aged rating of the service from February 2020.
- We rated the service as good. The service had made and maintained the improvements requested following the inspection in February 2020:
- the patient record form had been updated;
- daily equipment and vehicle checks were carried out;
- appropriate medication storage and policies were in place;
- required audits were in place;
- staff were provided with identified equipment;
- required training had been completed;
- the major incident plan had been tested; and
- a schedule of policy review was in place.
People's experience of this service
People who had used the service gave overwhelmingly positive feedback, directly to responders, to the service.
, and through online media. This included members of local NHS trusts, particularly the ambulance trust and those working within hospital emergency departments.
On the day of our assessment, we also accompanied staff responding to two calls, these were handled quickly, efficiently and with the appropriate levels of care; positive feedback was given from those being treated and also their relatives.