- Care home
Thorndene Residential Care Home
Assessment report published 25 March 2025
Contents
Ratings
Our view of the service
Date of Assessment: 14 January 2025 to 29 January 2025. The service is a residential care home providing support for up to 22 people. At the time of our assessment there were 16 people living at the service. Some people were living with dementia. At this assessment we looked at the key questions of Safe, Responsive and Well led. We carried out the assessment to follow up some concerns we had received and to check if the provider had continued to embed systems and practices to improve the service. At this inspection we found improvements had not been sustained and further improvement was required. We found breaches of regulation relating to safe care and treatment, person centred care and governance. This means the service needs to make improvements in these areas. We will request an action plan from the provider to understand what they will do to improve standards of quality and safety. We will continue to monitor information we receive about the service.
People's experience of this service
People told us staff were kind and caring and they felt safe living at the home. However, people told us they were often bored as there was nothing to fill their day. One person said, “There’s nothing in the way of activities.” There was a sign on the front door saying there was a weekly arts and craft group in the conservatory, but people told us this was no longer happening. People did not feel involved in planning their care, but said, “Carers are very good.” People and relatives felt there were often not enough staff to meet their needs. One person said, “No [not enough staff] not for how many there are of us now,” explaining the number of people living at the home had recently increased. Another person said, “No [not enough staff], it’s mostly the night shifts, they [staff] start about 8 o’clock and there’s only 2 [staff].” We observed lunch being served and found there was no choice of meal offered. The dessert was sponge and custard; jelly for people who were diabetic. One person said they did not want the jelly, but no alternative was provided. People commented that they rarely saw the management team. One person said, “You don’t see them [managers] often.”