- Homecare service
House of the Flame Lily
Assessment report published 1 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 19 May 2026 to the 22 May 2026. House of the Flame Lily provides care and support to people living in supported living settings, so they can live as independently as possible. People’s care and housing are provided under separate contractual agreements. CQC does not regulate premises used for supported living. Not everyone supported by this service received the regulated activity of personal care. This assessment looked at people’s personal care and support. At the time of our assessment there were 3 people in receipt of a regulated activity. Some people supported had a learning disability or autistic spectrum disorder, a mental health need or a sensory or physical disability.
This assessment was completed to identify if the required improvements had been made following a previous inspection in October/November 2025.
Theproviderwas previously in breach of the legal regulation in relation to safe care and treatment, compliance with The Mental Capacity Act 2005, staffing, delivering person centred care and governance. Improvements were found at this assessment and theproviderwas no longer in breach of these regulations.
We assessed the service against ‘Right support, right care, right culture’ to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted.
People received individual care that was based on their assessed needs. Care plans and risk assessments were developed alongside people and care was delivered at the right time in line with these plans. People were supported by safely recruited staff who had the skills knowledge and training to support them effectively. They knew people well and they were liked by people.
People were safeguarded from potential abuse as procedures were in place and followed. Infection control was considered. Medicines were managed safely. The principles of the Mental Capacity Act 2005 were understood.
Staff felt listened to and involved and spoke positively about the support they received from the company and the registered manager.
However, improvements were needed to ensure staff fully understood the model of supported living that was being delivered and the provider had plans in place to address these concerns. Medicines were not always safely stored and people’s environment needed improvements to ensure they could access and enjoy these spaces. There were systems in place to monitor the quality of the service however these needed improving to ensure they identified all areas of concern.
People's experience of this service
People appeared comfortable in their environments and with the staff who supported them. Relatives raised some concerns around the changes to staff, however told us there were meetings in place to address these concerns. People and their relatives were happy with the care they received and the staff that supported them.