- Independent hospital
GenesisCare Centre for Radiotherapy at Cromwell Hospital
Assessment report published 16 September 2025
Contents
Ratings - Medical care (Including older people's care)
Our view of the service
We inspected the key questions of safe, effective, caring, responsive and well led on 16 July 2025. Our inspection team consisted of a specialist adviser, a medicines optimisation inspector and a lead inspector. We spoke with 3 patients who were receiving treatment on the day of our inspection and 11 members of staff. We reviewed patient records and documentation concerned with the functioning and management of the service while on site and were provided with documentation we requested after our visit.
People's experience of this service
We spoke with 3 patients who were undergoing treatment on the day of our visit and reviewed patient satisfaction data gathered by the service. Patients told us they had received good care from dedicated and compassionate staff. We were told their choices and preferences for how they were treated were always considered and that they were cared for well.
Patient satisfaction data showed a response rate of 75% and overall satisfaction score of 89%. People commented on how warm and welcoming, caring and friendly staff were. People reported that any questions they had were answered helpfully and mentioned staff by first names.