Klass Care Ltd Also known as Klass Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.The provider ensured people’s care and treatment was effective by thoroughly assessing and regularly reviewing their health, care, wellbeing, and communication needs in collaboration with them. Assessments were completed before care commenced, and people told us staff had spent considerable time with them to ensure the support provided met their individual requirements. Staff had immediate access to information about people’s needs via the provider’s electronic care planning system. People’s care and support needs were updated as necessary. Records accurately reflected the care people received and were person-centred.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.People had been actively involved in developing and reviewing their care plans and assessments. This person-centred approach enabled tailored care that reflected people’s unique circumstances and wishes. Staff told us they followed recognised best practice guidance in their daily work. This included supporting people’s nutritional needs through personalised meal plans and monitoring, as well as managing long-term medical conditions effectively. Staff worked together with external health professionals to ensure care aligned with current best practices. The service’s policies and procedures provided clear guidance to staff. Regular training and supervision reinforced the importance of adhering to these policies and best practice.

The service worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. People felt confident their information had been shared appropriately and securely with relevant healthcare professionals, such as their GP or community nurse. Staff maintained records of the care and support provided, which could be shared with external professionals if needed. The registered manager-maintained oversight of these records. Feedback from staff and leadership highlighted effective teamwork and clear communication within the service, supporting a consistent approach to meeting people’s needs. Partner organisations confirmed the service’s proactively shared information and worked collaboratively.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to manage their health proactively, with the service encouraging independence and promoting overall wellbeing. Care and support plans were clear, accessible, and regularly updated to reflect people’s needs. Where people required assistance with food and drink, detailed guidance was in place, including for those with swallowing difficulties or special dietary requirements. A holistic approach to health and wellbeing was evident, with support extended to helping people obtain nutritious food and linking them to local food banks as needed. The use of an electronic records system allowed information about people’s health needs to be shared efficiently and comprehensively among staff. Health professionals commended the registered manager and staff for their good understanding of people and their overall health needs.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.People shared positive examples of how their lives had improved since receiving care and support from the service. Care records included clear, personalised goals and outcomes for each person, with guidance for staff on how these would be achieved. These plans were regularly reviewed to monitor progress and were adjusted when necessary. Feedback from staff confirmed a strong commitment to continuous improvement. The provider conducted regular drop-in visits to check on people’s wellbeing and offered opportunities for any concerns to be raised and addressed promptly.

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.The service had informed people about their rights in relation to consent and consistently respected these when delivering person-centred care. People’s rights had been upheld, and where people lacked capacity to make specific decisions, mental capacity assessments were carried out in accordance with the principles of the Mental Capacity Act 2005. The registered manager and staff demonstrated a clear understanding of their responsibilities in supporting people to make informed choices about their care and treatment. Records showed that consent was sought appropriately and revisited when necessary.