Archived: Homecare Northwest

People who used the service told us that they liked the service they received from Homecare Northwest. They said 'They are more caring (than a previous provider). Nothing is too much trouble for them. They ask you all the time 'Is there anything more I can do for you?' A relative told us 'They're great ' they're good ' they are very helpful'. One person told us 'They do anything I ask them to do, they are decent people' whilst another said 'They come regularly, they take notice of what I say, and they treat me with respect'.

We looked at care records both in the office as well as in people's homes. We found that these supported the provision of appropriate care to people who used the service. We found that the staff of Homecare Northwest involved people in the arrangements for their own care and that they treated people with dignity and respect.

We saw that Homecare Northwest had appropriate arrangements in place so that people were safeguarded from abuse or harm. We looked at staff records and saw that appropriate safeguards were taken to ensure that staff were suitable to work in the service. Homecare Northwest had arrangements in place to receive and act on complaints but as a relatively new agency had not received any complaints at the time of our inspection.