The Glen Care Home

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 67 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider had identified improvements were required to ensure people’s care plans contained up-to-date and accurate information in relation to their needs and risks and had a plan in place to make those improvements.

Records reflected what was important to people and included information about their care preferences.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. People’s nutrition and hydration needs were met. People had protected mealtimes and were generally happy with the food and drink available. One relative told us, “There is always plenty to eat and if [person] wants a drink we just ask, and they bring it.” One staff member told us, “We ensure the kitchen is topped up with extra food and drinks if people ask for them during the night.”

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The registered manager told us, “Following a serious incident, we realised the care home needed more support. Senior management have been more involved, and we have been working closely with health partners to ensure people’s needs are met.”

One professional visiting the service told us, “Staff do appear responsive to the needs of their residents and will contact our team for advice or to escalate concerns.”

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. People were supported to access a range of health care professionals.

For example, where staff identified signs of infection or observed changes in people’s diabetic needs, this was escalated to the relevant health partners and their recommendations were followed.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves.

However, processes for recording of thickeners were not yet consistently embedded. For example, where staff had added thickener to people’s drinks in line with their care plans, this had not always been recorded in monitoring records. Where staff were required to record when blood pressure equipment had been calibrated, this was not always done consistently. When we informed the registered manager about these issues, they addressed them straight away and showed us evidence of how they did this.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

We observed staff seeking people’s consent before providing support. People told us their consent was always sought, and they were involved in decisions about their care and support.One person told us, “They [staff] always ask before they do anything.”

The provider assessed people’s mental capacity where required and, where appropriate, those with legal authority were involved in decisions. We discussed with the registered manager the need to ensure, where people had a nominated lasting power of attorney, this legal documentation was included in their care plans.