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Inspection report

Date of Inspection: 11 June 2014
Date of Publication: 30 July 2014
Inspection Report published 30 July 2014 PDF

Overview

Inspection carried out on 11 June 2014

During a routine inspection

A single inspector carried out this inspection. The focus of the inspection was to answer five key questions; is the service safe, effective, caring, responsive and well-led?

Below is a summary of what we found. The summary describes what we observed, the records we looked at and what people using the service, staff and carers told us.

If you want to see the evidence that supports our summary please read the full report.

Is the service safe?

People told us they felt safe when receiving care from the staff of immediate social care. We spoke with one person, and they told us they felt safe in the service and would know what to do if they had any concerns about the service. We saw that the service had thought about how to safely provide care to people and had carried out appropriate risk assessments to ensure that care was delivered safely.

We found that the service had safeguarding procedures in place and the registered manager, who was the only person employed by the service, understood how to safeguard people they supported.

Is the service effective?

People�s social, health and support needs were assessed with them, and they were involved in reviewing their care plans. The care plans were individualised and detailed what people wanted to achieve through the service. The plans had been reviewed jointly by the person concerned and the registered manager. The person we spoke with told us �the service was planned around what I asked for.�

Is the service caring?

People were supported by kind and attentive staff. The person we spoke with was positive about the care provided. They told us in reference to a member of staff, �X is very caring and understands me.�

Is the service responsive?

We saw that the service had a system in place to respond to complaints and comments. The service had regularly asked people�s view of the service and responded to what people told them. The records we read showed that people needs were assessed before they were signed up to the service. The records showed the service supported them to access activities that were important to them. We saw that regular checks were made to ensure people had not changed their minds about what they liked to do.

Is the service well-led?

The registered manager was clear about the aims and objectives of the service and had quality assurance processes in place that checked what people thought about the service. We saw that the service had sent feedback forms to people who used the service and their relatives.