- Independent doctor
The Sloane Court Clinic
Assessment report published 9 October 2025
Contents
Ratings
Our view of the service
We carried out an announced comprehensive assessment of The Sloane Court Clinic on 12 and 13 August 2025.
We rated this service as good.
The Sloane Court Clinic is an independent clinic. The service supports people with a range of mental health needs, this included general mental health concerns, as well as more specialist areas, such as eating disorders, older adult care and Attention Deficit Hyperactivity Disorder (ADHD) assessments and treatment.
The service offered face to face appointments, as well as remote video appointments.
At the time of inspection, the service had 11 employed operations administrative staff. The clinical staff were all sessional associate members of staff, and were not directly employed by the service. There were 31 Consultant Psychiatrist associate members, 28 Clinical Psychologist and Psychotherapist associate members, 1 Consultant Pharmacist associate member, and 8 associate governance consultants in a range of different specialisms.
The service was last inspected in 2014, and was found to have met all standards.
We spoke with 10 members of staff and 10 patients. We reviewed the care and treatment records of 6 patients. We also received written feedback from 7 patients.
At this assessment we found several areas of good practice.
Patients spoke very positively about their experience at the service. They told us staff were knowledgeable, and they were happy with their treatment plans. Staff told us they enjoyed working in this service, felt supported in their roles, and there were good career development opportunities available. The service spent time on their website to ensure the relevant information was available to patients, and was updated regularly. The website had a number of videos, created by clinicians, explaining a range of mental health conditions, as well as general topics, such as what to expect from your sessions.
However, we also found some areas of improvement.
In relation to staff training, operations staff had not completed updates to training since receiving it on induction and had not received the required level of safeguarding training outlined in service policy or training in how to manage and record prescriptions. The service did not have records of the training that their associate clinicians had completed externally.
The service had not completed an audit of patient records since 2021. Risk assessments were not always recorded for each patient. Fire drills were not being carried out in line with fire safety requirements.
We found 5 breaches of regulation in relation to mandatory training, patient risk assessments, audits and fire safety. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We spoke with 10 patients about their experiences at the service. We also received written feedback from a further 7 patients.
Patients were very positive about the service. They told us staff were kind, caring and they respected their privacy and dignity.
Patients told us clinicians were knowledgeable and were flexible in being able to offer appointments. They told us the operations staff were helpful and responded quickly to enquiries.
Patients said they felt involved in their care and treatment plans. They said when medicines were prescribed, these were explained well, including potential side effects.
The service collected feedback from patients via a survey. From surveys collected in the last 12 months, 87.5% of patients reported the service was ‘excellent’ or ‘good’.