- Dentist
The Melton Smile and Wellbeing Clinic
Assessment report published 6 November 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 28 October 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
The Melton Smile and Wellbeing Clinic is in Melton Mowbray and provides private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 6 staff, of which there were 3 dentists, 2 dental nurses and a trainee dental nurse. We gathered feedback and spoke to a range of staff during our inspection.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. We reviewed patient feedback we received, and feedback routinely obtained by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Patients described positive experiences, highlighting friendly, professional staff and personalised care delivered with kindness and respect. They valued feeling listened to, clear explanations and opportunities to ask questions without feeling rushed or pressured into treatment. A calm, reassuring approach helped anxious patients and children feel at ease, with several reporting renewed confidence and regular dental attendance after years of avoidance. Patients also praised treatment outcomes, efficient booking and reminders, thorough aftercare and the clean, comfortable and welcoming environment.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.