Sense 12 Oakfield Road

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our assessment in 2020 we rated this key question good. At this assessment the rating remained good.

This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity.

Staff treated people in a kind, caring and respectful manner. We saw caring and kind interactions throughout our inspection. Staff took time to engage with people in a way they understood and really listened to what people were communicating. Staff were calm and patient. Staff could describe people’s needs in detail and understood their preferences and backgrounds. There was a culture of kindness in the staff team.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People took part in activities of their choice, for example, going to the park, out for meals, cycling, visiting attractions and visiting family and friends.

Care plans and risk assessments contained information about what people liked to do and the things that were important in their lives this included cultural and religious needs. There was detailed information about people’s communication needs and staff followed these when supporting people. Staff told us about recent events and birthdays and how people were supported to celebrate these.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

We saw staff encouraged people’s independence. A staff member told us, “Promoting independence is really important we encourage people to make their own choices, participate in meal preparation, household tasks, shopping, and doing things they enjoy.”

People were supported to choose the activities they took part in, including within the local community. They were also supported to make choices about their food and drink. We saw people go out to a local day centre, out for walks, bike rides, shopping, to the local park and enjoying the garden area.

The provider listened to and understood people’s needs, views and wishes.

Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress. We observed an incident where a person was distressed. Staff responded immediately and in line with the persons care plan.

People were supported by a consistent team of care staff who knew them well. Staff were knowledgeable about people’s needs, including how to respond to distress.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff told us they felt supported by management. A staff member told us the management team had been approachable and very supportive regarding a recent personal matter.

The management team told us they recognised staff contributions to the day to day running of the service and supported staff to develop and progress within the organisation.

Staff had access to the ‘Employee Assistance Programme’, which is a support service that offers professional advice for work related issues. This meant staff were supported in their roles.