- Care home
Primrose Hill Nursing Home
Assessment report published 15 October 2025
Contents
Ratings
Our view of the service
Date of Assessment: 3 September 2025 to 9 September 2025. The service is a nursing home providing support to adults of all ages who have nursing needs, mental health needs, sensory impairments and physical disabilities. There are also people in the home who are living with dementia. This assessment was in response to CQC receiving information of concern.
Some people living at the service had a learning disability diagnosis. The provider had not informed us they were supporting people with a learning disability as required. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence and access to local communities that most people take for granted. We found systems were not in place to implement this guidance.
People’s risks were not always managed in a safe way as there was not enough staff available to support people safely. The systems in place were not always effective in identifying areas requiring improvement. Care plans and assessments were not always accurate, in place, or reflective of people’s assessed needs.
Improvements were needed to ensure where lessons could be learnt, this information was used to make changes.
However, people were supported by staff who knew them well and were suitably recruited and trained. People received their medicines when needed. People were protected from potential abuse and processes were in place for this.
The service was in breach of 3 legal regulations in relation to safe care and treatment and the storage of medicines, staffing and governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
People's experience of this service
We received mixed feedback from people and relatives about their experiences of the home. Some people raised concerns about the staffing levels and how risks were managed.
However, people were happy with the care they received. They felt safe living in the home, with the staff that supported them and the care they received.