Comfort Care

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Assessments of people’s needs were completed with them and their relatives, if appropriate, at the commencement of care. Records evidenced the service worked closely with partners in health and social care, where appropriate, to support with the assessment of people’s needs.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. Staff received regular training to ensure their skills and knowledge were up to date. Where required, the service worked with professionals to ensure the care delivered was in line with current recommendations.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. Staff spoke positively about their experience of working for the service and the support they received. A member of staff told us, “I am happy with this company and they have made me a better carer.” Professional feedback about working and communicating with the service was positive.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. Staff and managers recognised when people’s needs changed and took appropriate action. Records evidenced the service supported people to access health and social care services when required.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive and consistent, and met both clinical expectations and the expectations of people themselves. Managers regularly audited and reviewed care plans to ensure they remained accurate. Managers were in regular contact with people and their relatives to ensure any required changes could be made promptly.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. Records evidenced that managers and staff understood the need to seek consent to care and to ensure people had choice and control in their day to day lives. The service undertook assessments of people’s needs in relation to the Mental capacity Act (2005) and records evidenced that where people’s needs changed, reviews and updates took place.