Archived: Happy Kids Dental Practice

On this page

• Overview
• Shared direction and culture
• Capable, compassionate and inclusive leaders
• Freedom to speak up
• Workforce equality, diversity and inclusion
• Governance, management and sustainability
• Partnerships and communities
• Learning, improvement and innovation

We found this practice was providing well-led care in accordance with the relevant regulations and had taken into consideration appropriate guidance.

Find out what we look at when we assess this area in our information about our new Single assessment framework.

The judgement for Shared direction and culture is based on the latest evidence we assessed for the Well-led key question.

The judgement for Capable, compassionate and inclusive leaders is based on the latest evidence we assessed for the Well-led key question.

The judgement for Freedom to speak up is based on the latest evidence we assessed for the Well-led key question.

The judgement for Workforce equality, diversity and inclusion is based on the latest evidence we assessed for the Well-led key question.

The practice had a governance system that included policies and procedures, which were accessible to staff and were reviewed on a regular basis.

Systems and processes were embedded, and the inspection did not highlight any issues or omissions.

Staff were aware of the importance of protecting patients’ personal information. Staff password protected patients’ electronic care records, and paper records were stored securely and complied with General Data Protection Regulations.

Relevant policies and protocols were in place for the use of closed-circuit television (CCTV).

There were effective processes for identifying and managing risks, investigating incidents and accidents, and for receiving and acting on safety alerts.

The practice had systems and processes for learning, quality assurance and continuous improvement. This included undertaking audits according to recognised guidance.

Concerns and complaints were responded to appropriately, and outcomes were discussed to share learning and for improvement.

We noted innovative approaches to providing person centred care. For example, offering a prize from the ‘prize tower’ at the end of the dental appointment, helping to positively reinforce the dental visit and recognise the children cooperation and emotional effort. This helped to form part of a wider behavioural support pathway which included acclimatisation visits, distraction tools when needed and personalised touches in the treatment rooms. A viewing room was also added to the decontamination room to showcase the facilitates and enable learning.

Staff had clear responsibilities, and systems of accountability to support good governance.

Staff feedback was obtained through meetings, surveys, and informal discussions. They were encouraged to offer suggestions for improvements to the service, and they said these were listened to and acted upon, where appropriate. For example, a staff newsletter across all Happy Kids Dental Practices was implemented; here staff could celebrate and champion each other with success in and outside work. Further to these incentives were created for staff such as vouchers to celebrate employment milestones, staff referral schemes, in additional to a large staff kitchen area and dedicated changing facilities.

The practice gathered feedback from patients, the public and external partners, and responded accordingly. For example, a direct dial was added to the telephone system to improve the speed at which patients can phone through and speak to the relevant members of staff.

The practice had taken steps to improve environmental sustainability. For example, the practice had a Green Mark Portal Membership to demonstrate their efforts towards sustainability at the practice in addition to recycling, food waste bins, automatic lights and the use of paper cups.
 

The judgement for Partnerships and communities is based on the latest evidence we assessed for the Well-led key question.

The judgement for Learning, improvement and innovation is based on the latest evidence we assessed for the Well-led key question.