- Dentist
Willow Tree Dental
Assessment report published 18 December 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 4 December 2025.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Willow Tree Dental is in Swiss Cottage, in the London Borough of Camden and provides private dental care and treatment for adults and children.
There was step-free access to the practice and public transport links were available near the practice.
The practice had 3 treatment rooms. At the time of our inspection, there was a total of 12 staff, of which there were 4 partners, (2 were specialist orthodontists and 1 was also the registered manager), 1 associate dentist, 1 visiting dentist, 1 dental nurse, 3 dental hygienists, 1 receptionist and the practice manager. The practice had also enlisted the help of a compliance manager. We gathered feedback from staff and spoke to a range of staff during our inspection, including 1 partner, who was also the registered manager, 1 dental nurse, 1 receptionist, the practice manager and the compliance manager.
The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we spoke with and saw patient feedback from 3 patients. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have been coming here since 2015. I have never had any issues, I’m always able to get an appointment at a convenient time. The practice is very clean, and we enjoy coming here as a family. The facilities are great, and the practice is very kid friendly.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care. One patient said, “The dentist was knowledgeable and amazing.”
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.