Care Quality Services Brighton and Hove

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Good

• Well-led

  Good

Our view of the service

Date of assessment: 29 October to 6 November 2025.

Care Quality Services Brighton and Hove is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 115 people were receiving support with personal care. This assessment was undertaken due to the age of the services rating. We had also received some information of concern regarding the cleanliness of people’s properties and their needs not being robustly met, especially around continence care. We did not find any evidence of poor practice during this assessment.

People were supported by staff who knew them well. People’s care plans were person centred to reflect their needs and wishes. Regular care reviews were undertaken and relatives involved in this process where appropriate. Risks were robustly managed using innovative technology to assist with this. Staff received training that was relevant to their roles and told us they felt this was sufficient to complete their jobs to a high standard.

There were enough staff to ensure people’s needs were met and people had continuity in care. Staff spoke passionately about working for Care Quality Services and told us they enjoyed their jobs. Staff felt supported by the management team. Staff and the management team had good relationships with external health and social professionals and shared information appropriately.

Governance at the service was robust. Records were continually reviewed and updated, with some auditing completed on a daily basis. Staff practice was frequently observed, and this was used to drive improvement and celebrate positive practice. The provider had a range of staff initiatives to keep staff thriving to deliver good quality care.

People's experience of this service

People spoke highly of the service and staff who supported them. People felt safe with staff in their homes and told us staff were respectful of them and their property. Relatives echoed this and said their loved ones were well cared for by staff who knew them well. People were mostly supported by a consistent set of carers, meaning they could get to know each other well. One person told us, “[Staff member] is very caring to me and we get on well. They know me really well now and they always come on time and stays as long as they have to”. A relative added, “[Staff] absolutely care and show respect to them and preserve their dignity”. People told us they wouldn’t hesitate in contacting the office if they had any concerns and felt their views were taken seriously and acted upon quickly.