- Dentist
Lincoln Also known as Treeline Dental Care
Assessment report published 24 December 2025
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 12 November 2025.
We found the practice had met regulations.
The practice had systems to identify and manage risks, including infection prevention and control. Improvements could be made to the system for evidencing effective risk management.
Staff had the skills, knowledge and experience to carry out their roles.
Improvements could be made to the recruitment procedures.
There was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Lincoln is part of Treeline Dental a dental group provider. The practice is in Lincoln and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.
The practice had 10 treatment rooms. At the time of our inspection, there was a total of 48 staff. We gathered feedback from staff and spoke to a range of staff during our inspection, including 5 dentists, 2 dental nurses, 1 dental therapist, 1 receptionist, the head of personnel, the head of business development and the practice manager.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “The receptionist and dentist are very friendly and they make you feel at ease”, “Very kind and friendly staff came in for an emergency appointment and they took my tooth out there and then took good care of me”, “Treatment was carried out in a professional and courteous manner” and “Always friendly and professional”.
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed. “Great flexibility with appointment slots”
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.