- Dentist
Tilecross Dental Practice
Assessment report published 1 September 2026
Contents
Judgements
Our view of the service
We carried out this announced on-site inspection on 27 August 2026.
We found the practice had met regulations.
The practice had effective systems to identify and manage risks, including infection prevention and control.
Staff had the skills, knowledge and experience to carry out their roles.
Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.
Staff provided care and treatment in line with current guidance. They treated patients with dignity and respect and ensured access to care, support, and treatment when required.
Tilecross Dental Practice is part of Bhandal Dental Group a dental group provider. The practice is in Birmingham and provides NHS and private dental care and treatment for adults and children.
There was step-free access to the practice via a portable ramp and car parking spaces available, including dedicated council parking for disabled people, near the practice.
The practice had 4 treatment rooms. At the time of our inspection, there was a total of 17 staff, of which there were 5 dentists, 8 dental nurses (including 3 trainee dental nurses), 1 dental therapist, 2 receptionists and the practice manager. A sedation team visited the practice when required. We gathered feedback from and spoke to a range of staff during our inspection.
People's experience of this service
Two weeks before our inspection, we asked the practice to encourage patients to share their views of the service with us. On the day of our inspection, we reviewed patient feedback routinely collected by the practice. Patient feedback provided a positive view of the dental team and care provided by the practice.
Comments included, “I have been a patient at this practice for over 30 years and have seen many changes of owners and service but I would just like to express my sincere thanks to the team at Tile Cross Dental Practice especially the practice managers who are always on hand to help, together with the staff members on reception who is always extremely helpful when I have an dental issue and will always try to get me an appointment to resolve my problem or get me advice if needed. The dental nurses are always friendly and efficient too.”
Patients commented positively about the standards of cleanliness.
Patients felt able to book appointments within an acceptable timescale for their needs and said they had enough time during their appointment without feeling rushed.
Patients told us they were given clear information to help them make an informed choice about their treatment and any associated costs. They were involved in decisions about their care.
Patients said when they were prescribed medicines, sufficient information was given.
Patients told us that they were supported to maintain their oral health and were provided with appropriate information and resources.
The practice shared patient feedback with the team. We were told this was reviewed and where suggestions had been made, appropriate action would be taken.