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Archived: Bspoke social care

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Inspection report

Date of Inspection: 30 December 2013
Date of Publication: 28 January 2014
Inspection Report published 28 January 2014 PDF | 74.82 KB

Overview

Inspection carried out on 30 December 2013

During a routine inspection

Prior to our inspection we reviewed all the information we had received from the provider. A person who used the service was able to communicate via text so we asked them some questions about the service in a text message which they replied to. During the inspection we spoke with a relative and asked them for their views. We also spoke with a senior support worker and the manager, who is also the registered provider. We looked at some of the records held at the service including one person’s care file.

We found there were systems to involve people in planning their care which met their needs. A person told us they had been involved in preparing their care plans and they were happy with the care they received.

We found there were systems to keep people who used the service safe and protected from harm. Staff knew how to respond to any allegation of abuse. We asked a person who used the service if they felt safe with the staff employed at the agency and they said they did.

We found there were suitable staff employed and the manager was going to introduce systems to ensure they provided a good quality service as they supported more people. A relative told us, “They are reliable, they have lived up to what they offered.”