- Care home
Harrier Lodge
This care home is run by two companies: Care UK Community Partnerships Ltd and Care UK Care Services Limited. These two companies have a dual registration and are jointly responsible for the services at the home.
Assessment report published 2 July 2026
Contents
Ratings
Our view of the service
This inspection took place from 20 May to 12 June 2026. Harrier Lodge is a residential service providing personal and nursing care to older people, some of whom are living with dementia. Harrier Lodge is run by 2 companies as a dual registration and is jointly responsible for the services at the home.
We carried out this inspection to assess whether the service had improved compliance with legal regulations following our last inspection in October 2025, where it was in breach of regulations relating to safe care and treatment, person-centred care, dignity and respect, safe staffing, consent and governance.
At this inspection, the service had made improvements and was no longer in breach of any regulations. However, further work was needed to embed these improvements. We found that care was not always delivered in a person-centred way, and staff did not consistently demonstrate an understanding of people who may experience anxiety. The service also did not always work collaboratively with other professionals and services. People, relatives and staff did not always feel the registered manager was visible and engaged them in the service.
Risks to people were now managed to reduce harm to them. There were management plans in place that provided guidance to staff to reduce risks to people. People were now safeguarded from the risk of abuse. Staff had received safeguarding training and knew the actions to take to report abuse.
Incidents and accidents were reviewed, analysed, and actions taken to ensure learning from them. People’s medicines were administered and managed safely. We observed that there were now enough staff available to support people. Staff had an induction when they started their jobs, and had received training in their roles. Staff were trained in infection control and followed procedures to reduce risks of infection.
People’s nutritional needs were met. People were encouraged to eat a balanced diet and drink enough to keep hydrated. People had access to the healthcare services they needed to maintain good health, and staff liaised effectively with other services.
People were now supported to have maximum choice and control of their lives, and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People’s consent was sought for the care and support they received.
People were supported to maintain good health. People’s end-of-life wishes were documented in their care plans and followed when required. People were supported and encouraged to participate in activities they enjoyed.
People and their relatives knew how to raise complaints about the service. Complaints were appropriately addressed in line with the provider’s procedure. The service had effective systems to monitor the quality and safety of care.
People's experience of this service
People and their relatives gave generally positive feedback about staff being kind, respectful and responsive. A relative said, “They are quite patient with relative,” and another described staff as “absolutely wonderful.” Many felt staff listened and acted on concerns.
Most people and relatives felt there were enough staff. They said, “There is always a member of staff in sight. They check on my relative regularly,” and “I have never seen a problem with staffing; there are always staff around helping people.”
Relatives felt able to raise concerns and knew who to speak to, often contacting managers or senior staff directly. A relative said, “I would just phone the manager,” and another stated, “No problems at all… they get back to me straight away.”
Feedback about the management of the service was mixed. Some relatives felt confident approaching the management staff and said issues were addressed. Other relatives highlighted lack of engagement, contact and visibility of the registered manager in the service.
Feedback from people and relatives about their experiences of involvement and communication was mixed. Some relatives felt included, others said, “I was not always involved… I wanted to be involved.” Although some noted improvement over time, communication was variable. Comments included: “It has become much better now, and I get asked a lot more.”, “They phone me every week,”