BYS Care & Training Services Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect. At our last assessment we rated this key question as good. At this assessment the rating has remained a good. This meant people were supported and treated with dignity and respect and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People, relatives, healthcare professionals and staff gave positive feedback about the service’s caring approach. They described staff as kind, caring and respectful. Healthcare professionals said communication with staff and managers was professional and helpful.

Staff took time to know people and understand their needs, building relationships based on trust and respect. A staff member told us, “I knock on the door before entering and make sure I respect [person’s] privacy.”

We did not look at Treating people as individuals during this assessment. The score for this quality statement is based on the previous rating for Caring.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Staff understood the importance of supporting people to remain independent and encouraged them to do as much as they could for themselves. People said they were able to make choices about their food, clothing, routines and lifestyle. One person told us, “I always have a choice. [Care staff] always ask.” They also said, “I can choose what I want to wear and what I want to eat.”

People’s individual preferences and beliefs were respected. A relative said the person being cared for chose their own clothes and preferred food from their cultural background. Staff supportedthe person to maintaintheir independence andfacilitated contact withpeople from their place of worship in linewith their religiousbeliefs.

Staff respected people’s privacy and provided support in a way that promoted independence. One relative said staff “stay outside and hand [person] a towel” when supporting with personal care. Another person said, “Staff respect my home and my lifestyle.”

People described staff as caring and patient and said they provided additional support when needed. One person said, “[Care staff] clean my back and feet, places I can’t reach,” and described how staff sometimes cooked meals and stayed longer to provide additional support. The registered manager recognised the importance of promoting people’s autonomy and choice telling us that care was about “Giving that individualautonomy.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.