Geraint House Residential Care Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Responsive – this means we looked for evidence that the provider met people’s needs.At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s needs were met through good organisation and delivery.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people were at the centre of their care and treatment choices and they decided, in partnership with people, how to respond to any relevant changes in people’s needs.

People had person centred care plans to address their physical, emotional, sensory and social needs. Care plans reflected people’s preferences and choices regarding how they received care and support and daily living choices. One person told us, “I can choose my daily routine what time I get up go to bed and spend my personal time.”

Care plans were reflective of people’s needs, and long-term aspirations. However, evidence to show people’s involvement in the care planning process could be strengthened. The provider told us they were introducing a new electronic care recording system which would support the process and clearly evidence people’s involvement.

Care delivery aligned with what people’s care plans set out. During our site visit people told us and we saw staff delivering care and support in the ways people preferred. People were empowered to make decisions and staff always respected this.

The provider understood the diverse health and care needs of people and their local communities, so care was joined-up, flexible and supported choice and continuity.

Staff quickly identified and took appropriate action when there was a gap in a person’s care. This included where people may be eligible to receive more care or support. People had access to health and social care services.

One person attended a day centre each week. Other people went out to access shops and facilities in the local area. Staff knew what was important to people and what support they required to access services.

People were supported to attend appointments and staff ensured any resulting changes to care and support were implemented.

People received their funded care and support. Staff worked with commissioners to ensure continuity of care was managed appropriately.

The provider supplied appropriate, accurate and up-to-date information in formats that were tailored to individual needs.

The provider was meeting the accessible information standards. People had their communications needs assessed, planned for and reviewed.

The provider had a policy in place to ensure people received information in formats accessible to them. This included sensory loss, disability and providing information in other languages.

The provider made it easy for people to share feedback and ideas, or raise complaints about their care, treatment and support. Staff involved people in decisions about their care and told them what had changed as a result.

People told us they would feel confident sharing feedback or raising a complaint. Staff encouraged people to give feedback about their experience of care and support during ‘resident’s’ meetings and at key worker meetings.

The provider had a complaints procedure which was set out in their statement of purpose. This included signposting people to external agencies if they were not satisfied with a complaint response or investigation outcome.

The provider made sure that people could access the care, support and treatment they needed when they needed it.

The provider complied with legal equality and human rights requirements, including avoiding discrimination, considering the needs of people with different protected characteristics and making reasonable adjustments.

People had their needs assessed before moving into the service. Staff knew and understood peoples protected characteristics under the equality act 2010. Staff were able to describe how they made reasonable adjustments to ensure people and access to care and support. They respected people’s equality and diversity needs.

The provider had policies and staff had training about equality, diversity and inclusion. Since our last inspection, staff had completed additional training about mental health needs and about supporting people who identify as LGBTQA+.

Staff and leaders actively listened to information about people who are most likely to experience inequality in experience or outcomes and tailored their care, support and treatment in response to this.

People we spoke with were confident staff understood and respected their needs. People experienced good outcomes and experience regardless of their protected characteristics under the Equality act 2010.

People had their cultural and religious needs met. Care planning for individuals supported people’s equality in experience outcomes. Staff confidently described people’s equality and diversity needs and how they were met.

There was a culture where staff challenged inequalities and sought to find solutions to the barriers people face. Staff advocated for people to ensure they were not discriminated against.

People were supported to plan for important life changes, so they could have enough time to make informed decisions about their future, including at the end of their life.

People weresupportedtoidentifygoals and aspirations. Staff were able to describe how they supported people to identify and achieve their goals and aspirations. These included following their chosen hobbies and interests and going out for social activities.

Staff gave examples of supporting peoplewith things they wanted to achieve. For example, a staff member said, “We supporteda person to join a gardening club which they wanted to do, we provided transport andencouragement.”

People’s futureend of life wishes had been discussed and planned with them.