Eliezer Supported Living Services Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This was the first assessment for this service. This key question has been rated Good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

People were supported by a skilled staff team who showed empathy, kindness and discretion when supporting people.

People and their relatives all spoke positively about the staff who supported them and the respect they were shown. One person said, “The carers are an absolute joy, they are kind, considerate and they listen.” A relative told us, “They are wonderful, caring staff who make me laugh, who are respectful in my house and will do anything for you. They will hoover and even help me with my dog, nothing is too much trouble.” Another relative told us, “The carers really do care, they are so kind and loving.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported to participate in their community and be engaged in activities which were important to them. One person gave feedback regarding their wish to access the community more in a wheelchair. We saw referrals had been made by the provider to support this request.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The service supported people to be as independent as they could be. Staff acknowledged people’s strengths and provided encouragement where people felt less confident.

One person said, “The staff gain consent, and allow me to be independent. I don’t feel rushed, the staff are patient, and we have a good laugh together.” Another person said, “The staff encourage my independence and are motivating.” A relative told us, “We chose the timings of the calls, and they suit us, the staff always turn up and are always helpful and pleasant.”

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

People and their relatives gave positive feedback about the staff team promptly identifying any concerns. One relative told us, “The carers provide the meals, my family member can eat and drink themselves but requires observing when eating and drinking. The carer stays with them, encouraging them to eat and drink and to monitor their breathing, as my family member finds eating and drinking exhausting. If the carer feels my family member is struggling, they will ensure oxygen is administered.” Another relative told us, “We know the carers. There are always plenty of staff and we have never been let down. Their preferences are adhered to, and the carers are very good with me too, they were extremely supportive when I had a fall. I am involved in my family member’s care planning.”

Staff explained the clear escalation processes in place in the event of an emergency or where a person may exhibit distress. They spoke of the extra training they had undertaken to ensure people’s specific clinical conditions were well managed. Staff members told us they had participated in oxygen therapy training and multiple sclerosis awareness.

The provider cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

Staff felt valued and able to share their views on shaping the service. One staff member told us, “The management team have an open door policy. They are easily approachable, and always there to listen regardless of the time. For example, If I have a family problem and request time off, I am able to get it. They also offer emotional support.”