- Homecare service
Redroof House Supported Living
Assessment report published 4 November 2026
Contents
Ratings
Our view of the service
Date of assessment: 7 October to 16 October 2026.
Redroof House Supported Living is a domiciliary care agency which is registered to provide personal care and support to people in their own homes including supported living settings. At the time of our inspection the service was supporting 3 people in a supported living setting. The service was registered to provide care for adults, with a learning disability or autistic people, dementia, mental health, sensory impairment, and physical disability.
Risk assessments and care plans were not audited to ensure accuracy. Although safe levels of staffing were observed, staffing numbers and hours were not recorded meaning the provider could not be assured that people were in receipt of their commissioned hours. Systems did not evidence that people were always active during the day or provide oversight of medicine administration. Limited systems were in place to learn lessons from events that occurred within the service.
Governance systems were not operating effectively as they had not identified these shortfalls. This meant we identified a breach of legal regulation in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.
Staff were aware of their responsibility to protect people from harm and abuse. Staff felt supported by the management team, liked working at the service and said there was good teamwork. Recruitment processes were safe and there was an induction and training programme for staff, including supervisions.
The Service followed the Mental Capacity Act 2005 (MCA). Where people needed to have restrictions in place, to keep them safe, this was done in their best interests and followed correct legal procedures, known as Deprivation of Liberty Safeguards (DoLS).
We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.
We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.
People's experience of this service
People at the service did not use verbal communication to provide feedback. Therefore, we spoke to their relatives, observed the care people received and used alternative forms of communication to seek their views.
People were treated with kindness, dignity and respect and received compassionate care. People had access to healthcare as required and the service worked in partnership with them. Staff had a good rapport with people, afforded them time and were responsive. Staff knew people well and understood their needs. We received no concerns from relatives or professionals in relation to the care that people received.