Spital Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and well being, maximising their independence, choice, and control. They also helped people live healthier lives and, where possible, reduce their future need for care and support. For example, the service monitored people it identified as high risk who did not regularly attend for ongoing assessment and review. Staff also identified risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. The service supported national priorities and initiatives to improve population health, including smoking cessation and tackling obesity. Members of the clinical team provided patients with information and support to manage their own health, care, and well being, and encouraged them to make healthier choices to maintain their health and prevent deterioration. Leaflets and information about health conditions and support groups were seen on display in the reception and waiting rooms.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves. The service met national targets apart from the number of women who have had adequate cervical screening which the provider was aware of and was working to encourage greater uptake.

People who required monitoring underwent regular checks on their health. Regular searches of patient’s medicines were undertaken by the service to ensure safe prescribing and to ensure appropriate checks had been undertaken for people. Depending on the results, people were supported with additional advice and care to manage their long-term conditions.

The service participated in local and national research providing their patients with the opportunity to participate in clinical research that helped improve healthcare both locally and nationally. The service participated in studies covering a wide range of specialties, including physical and mental health, vaccinations, dermatology, rheumatology, and care across all age groups.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.