Apollo Home Healthcare Limited-Merseyside

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them.

People's needs and choices were assessed, and a care plan was developed based on the outcomes of detailed assessments. Staff worked with both people and their families to help achieve the best possible outcomes for people.

An initial assessment tool was used to develop the support plan with the person and those important to them. At the same time a communication care plan was created, to help ensure people’s choice, autonomy, and involvement in their care was clearly understood by staff.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.

People received the care and support they required, which was evidenced in daily care records. Care and support adhered to best practice guidance.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services.

The provider demonstrated a strong commitment to safety, respect for partner organisations, effective joint working, and open communication, to help ensure people benefited from well-coordinated and integrated support.
 

The provider had developed positive working relationships with a variety of external health and social care professionals such as nurses, GP’s, consultants and commissioners, to ensure people received the support they needed, when they required it.

One external professional told us, “[Staff] are always effective communicators and work with us flexibly to provide great care for our patients. They are quick to respond to queries should I have any and look to resolve any challenges openly and directly.”

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support.

The provider worked collaboratively across services to better understand and meet people’s needs. The provider used an electronic care recording system, so information could be shared quickly and easily with other external health care professionals.

The provider routinely monitored people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they met both clinical expectations and the expectations of people themselves.

Care and support were regularly reviewed and updated to ensure people’s needs were met. Written reviews of care were documented in people’s care and support plans. Any changes in care and support were clearly rationalised and evidenced both partnership working and involvement with the person and their significant others. One member of staff told us, “The new online system has helped in ensuring care plans are up to date.”

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment.

Staff had completed training in the Mental Capacity Act 2005 and had access to information and guidance to help support their practice. They understood people's right to make decisions unless assessed as otherwise.

Information was held in people's care plans detailing decisions made on people's behalf and those involved. Staff obtained people's consent before providing them with any care and support.

A member of staff explained “I always provide options or discuss what people would want.” Comments from family members included, “Staff always explain exactly what they are doing, and have [Name's] best interests at heart at all times” and “Not only do staff explain what they are doing but they also show [Name], to help their understanding.”