- GP practice
The Mill Medical Practice
Report from 4 September 2025 assessment
Contents
Ratings
Our view of the service
Date of Inspection: 17 -20 November 2025. The Mill Medical Practice is a GP practice and delivers services to approximately 16,800 patients under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 10 decile (10 of 10). The lower the decile, the more deprived the practice population is relative to others. This inspection considered the demographics of the people using the practice, the context the practice was working within and how this impacted service delivery. The Mill Medical Practice is an accredited training practice providing work placements to GP registrars. The provider is registered with CQC to deliver the following regulated activities; diagnostic and screening procedures, maternity and midwifery services; family planning, treatment of disease, disorder or injury and surgical procedures.
Patients were fully involved in assessments of their needs, decisions about their care (including understanding options and care) was based on latest evidence and best practice. Patients were treated with kindness and compassion. The practice provided information in an accessible way so it met people needs, which they could understand. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable, and supportive, helping staff develop in their roles. Staff understood their roles and responsibilities. The practice supported the wellbeing of their staff.
The practice has remained being rated outstanding overall. The key questions of effective, and caring are rated as outstanding. The safe, responsive and well-led key questions have been rated as good.
People's experience of this service
Patients were very positive about the quality of their care and treatment. Recent survey results, including from the National GP patient survey and the NHS Friends and Family Test, showed patients were very satisfied with services. For example, the 2025 GP patient survey results were all above the national average including for overall experience and access. We also noted that 86%of respondents described their overall experience of this GP practice as good or very good, compared to the national result of 75%.
CQC received 90 comments from patients and the overwhelming majority of these were positive. Less positive comments were mainly about the appointment system.
There was an active patient participation group who met 5 to 6 times a year. One of the members told us the practice had demonstrated a commitment to working in partnership with the Patient Participation Group (PPG) and had established lines of communication and opportunities for the PPG to contribute. They were able to share with us examples of where their views were heard and had been acted on.
The practice also received positive responses from NHS Friends and Family Test Feedback. In June 2025 out of 386 responses, 97% considered the surgery to be very good or good. In July out of 522 responses, 97% considered the surgery to be very good or good, and in August out of 407 responses, 97% considered the surgery to be very good, or good.