- GP practice
Fulwood Green Medical Centre
Assessment report published 22 July 2025
Contents
Ratings
Our view of the service
Date of Assessment: 13 and 14 May 2025. Fulwood Green Medical Centre is a GP practice which provides a range of primary medical services to approximately 7054 patients from its location at Jerrico Lane, Liverpool, L17 5AR. We last undertook a Care Quality Commission (CQC) inspection at the service in January 2016 and the service was rated good overall. At this assessment the rating remains good. We assessed all 34 quality statements across all 5 key questions: safe, effective, caring, responsive, and well-led. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery.
We found the service had a positive learning culture where lessons were learnt from individual complaints and incidents. The premises were clean and well-maintained, and risks had been assessed and mitigated. Medicines were managed and stored safely and there was a system for recording and acting on safety alerts. The provider managed safeguarding matters well/. There were appropriate staffing levels and skill mix to ensure safe and effective staffing. Appropriate monitoring and reviews were in place for people with long term conditions. There were systems to ensure staff were up to date with relevant legislation, evidence-based practice and required standards. Information was shared between teams and services to ensure continuity of care. Leaders were capable, compassionate and inclusive. Staff and leaders acted with openness, honesty and transparency.
People's experience of this service
Patients had access to appointments provided by a range of a multi-skilled clinicians including GPs, nurse practitioner, clinical pharmacist and pharmacist technician, practice nurses and a healthcare assistant. The results of the National GP Patient Survey were higher than local and national average scores for patient satisfaction. Results indicated patients were able to get through to the practice by telephone and website, reception and admin staff were helpful, they usually got to see or speak to their preferred healthcare professional and were given a choice of appointment time.The service monitored patient views via the NHS Friends and Family Test and online feedback, and the results indicated patients were satisfied with services. We received feedback from 218 people and 88% were positive about how the service was meeting and had met their needs. Positive comments were made about access, clinical care, culture, and staffing including clinical and non-clinical staff. Results indicated 11% of patients gave a negative response to their experiences for such matters as access, clinical care, complaints management, culture and medication concerns. There was an active patient participation group (PPG) who represented the views of people using the service and we met with a member during the assessment. We were told meetings were held quarterly, were attended by the management team and relationships between the group and the service were very good. Members felt listened to and could make suggestions for improvements which would be acted upon.