- GP practice
Bridge Road Medical Centre
Report from 15 May 2025 assessment
Contents
Ratings
Our view of the service
This assessment was carried out on 5 and 10 June 2025. Bridge Road Medical Centre is a GP practice which provides a range of primary medical services from its location 66-88 Bridge Road, Litherland, Liverpool, L21 6PH. The practice delivers service to approximately 8,000 patients under a contract held with NHS England.
The provider is registered with the Care Quality Commission to provide the following regulated activities: diagnostic and screening procedures, maternity and midwifery services, surgical procedures and treatment of disease, disorder or injury.
We assessed all five key questions to establish if the services provided are safe, effective, caring, responsive and well-led. We rated all key questions as good and the service rated as good overall.
Information published by the Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 1st decile (1 of 10). The lower the decile, the more deprived the practice population is relative to others.
The service had a good learning culture. The premises were clean and well-maintained, and risks had been assessed and mitigated. The provider was in the process of recruiting to the staff team to ensure there were sufficient numbers of staff with the right skills, qualifications and experience. Staff managed medicines well overall. Care and treatment was provided in line with best practice guidance. People who used the service were treated with kindness and compassion and staff protected their privacy and dignity. The provider worked to reduce health and care inequalities. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Leaders and staff had a shared vision and culture based on listening, learning and continuous improvement.
People's experience of this service
The provider encouraged and used feedback from people who used the service to make improvements. Feedback we reviewed showed that patient experience of the service was positive overall in relation to the care and treatment they had received.
The results of the national GP patient survey showed high levels of patient satisfaction with areas such as patients feeling listened to, being involved in decisions about their care and treatment, being treated with care and concern, having confidence and trust in the healthcare professionals and feeling that their needs were met, including consideration of their mental wellbeing. The results of the national patient survey in these areas had risen since the 2024 survey.
Lower than national average scores were received in the national GP patient survey linked to patient satisfaction with access to the service, with lower than average scores for getting through to the practice by phone and people speaking to their preferred healthcare professional. Results for respondents being positive about their overall experience of the practice was 65%, which was lower than the national average of 75%.
People who used the service were invited to provide feedback directly to CQC. The majority of responses we received were positive and included comments that indicated that people felt listened to and had been provided with sufficient information to make an informed decision about their care and treatment. Staff were described as ‘helpful’, ‘professional’ and ‘approachable’. Negative responses tended to be linked to people’s experience of accessing the service and trying to secure an appointment. The provider was working to improve people’s experience of the service in these areas.
Recent results from the NHS Friends and Family Test, showed people overall were positive about their experience of the service. The provider also shared feedback with us from patient’s experience with the GPs. This was highly positive.
People who used the service were provided with information about how to provide feedback or raise a complaint and feedback was used to drive improvement.