Cumberland House

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support. Information to promote healthier lives and screening was displayed in the practice and on the website. People with a long-term condition were offered an annual review, which included discussion around lifestyle and referral to educational programmes if appropriate. The practice nurses were trained in motivational interviewing, an effective methodology for supporting people to change their behaviour. There was a dedicated care co-ordinator who managed the long-term condition registers and oversaw the recall system for reviews. The service also offered NHS health checks and completed approximately 40 each month.

The practice provided a self-service health monitoring kiosk in the waiting room for patients to take their own routine health measurements.

Staff focussed on identifying risks to people’s health, including those in the last 12 months of their lives and those with caring responsibilities. Staff supported national priorities and initiatives to improve population health, including stopping smoking and tackling obesity.

The service utilised the social prescribers through their Primary Care Network (PCN). They helped to support people with managing their health and wellbeing and signposted them to a range of support services and activities.

The service had planned an educational event in July 2026 on ‘Pathways to Remission in Diabetes’ for people diagnosed with type 2 diabetes. At the time of the assessment 21 out of the 25 available spaces had been taken.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations. The service exceeded the World Health Organisation (WHO) target of 95% in 3 of the 5 immunisation indicators.

The service performed better than the England average in relation to several cancer screening programmes, including screening for breast and bowel cancer. However, uptake for cervical screening (June 2024) was below the national target of 80%. The number of women who had an adequate cervical screening within the last 3.5 years as a percentage of the eligible population aged 25 to 49 years old was 76%. The number of women who had an adequate screening test within the last 5.5 years as a percentage of the eligible population aged 50 to 64 years old was 78%. Unverified data provided by the service (July 2026) demonstrated an improvement in uptake for cervical screening, with 78% within the younger cohort and 82% in the older cohort. There was a dedicated care co-ordinator who monitored attendance and took action to invite people for appointments. The service offered evening appointments for working people. Posters promoting update for cervical cancer and breast screening were on display in the waiting room. We observed a member of staff proactively encouraging booking an appointment for an overdue cervical cancer screening test during contact with the practice.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.