- GP practice
Fell Tower Medical Centre
Assessment report published 5 October 2026
Contents
Ratings
Our view of the service
Date of Assessment: 9 September 2026. Fell Tower Medical Centre is a GP practice and delivers service to around 7,400 people under a contract held with NHS England. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographic profile of people using the service and the context in which the provider operates, including any potential impact on service delivery. The population using the service was predominantly White (94.3%), with smaller proportions of people from Asian (2.2%), Mixed (1.2%), Other (1.4%) and Black (0.9%) ethnic groups. Where relevant, further commentary is provided in the quality statements section of this report.
The provider demonstrated a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
Since the last inspection, the practice had made improvements and is no longer in breach of regulations in relation to good governance.
People's experience of this service
People spoke positively about the quality of care and treatment they received. Recent survey findings, including results from the 2026 National GP Patient Survey, demonstrate high levels of satisfaction with the service provided. Overall, 81% of respondents described their experience at the practice as good, which is above both the Integrated Care System (ICS) average of 80% and the national average of 77%. These results indicate that people generally have a positive experience when accessing care and treatment at the practice.