Newburn Surgery Partnership Also known as Newburn Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff involved people in decisions about their care and treatment and provided them advice and support. Staff regularly reviewed people’s care and worked with other services to achieve this.
At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.
 

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The service ensured that people’s care and treatment were effective by working collaboratively with them to assess and review their health, care, wellbeing, and communication needs.
Feedback from individuals using the service was highly positive. People reported feeling actively involved in the assessment of their needs and expressed confidence that staff understood and respected their individual and cultural requirements.
Reception staff demonstrated an awareness of the needs of the local community. They utilised digital flags within the care records system to identify and highlight specific individual requirements, such as the need for extended appointment times or the presence of a translator.
Staff undertook comprehensive reviews of individuals’ health, care and wellbeing needs during appointments. Where social needs were identified, such as social isolation or housing challenges, staff were able to make appropriate referrals to a social prescriber to ensure access to additional support services.

The service planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards.
Systems were in place to ensure that staff remained up to date with evidence-based guidance, including those issued by the National Institute for Health and Care Excellence (NICE). NICE guidelines provide evidence-based recommendations for best practice in health and social care. Clinical records reviewed demonstrated that care was mostly delivered in accordance with current national guidance and best practice standards.

The service worked effectively across teams and partner organisations to support people. Information sharing ensured that individuals only needed to share their story once, as assessments of needs were communicated when people moved between services. Coding was applied appropriately to ensure that individuals received the necessary support tailored to their specific needs.
Staff had access to the necessary information to accurately assess, plan, and deliver care, treatment and support. The practice collaborated with other services to maintain continuity of care, including in cases where clinical tasks were delegated to other providers.
 

The service supported people to manage their health and wellbeing to maximise their independence, choice, and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.
Staff focused on identifying risks to patients’ health. This included patients approaching the last 12 months of life, individuals at risk of developing long-term conditions, and those with caring responsibilities. They actively supported national priorities and initiatives to improve population health, such as smoking cessation and obesity management. Where appropriate, patients were able to access services provided through the Primary Care Network (PCN), including dietitians and social prescribers.
 

We saw evidence that the service routinely monitored people’s care and treatment to drive continuous improvement. They exceeded the 95% target for childhood immunisations, achieving 98.3% for children aged 2 who had received immunisation for measles, mumps and rubella. The World Health Organization (WHO) recommends a rate of 95% for all routine childhood vaccinations, and practices achieving this level are considered to be performing well for this indicator and represent an example of good practice.
We also saw that the service did not always meet national targets for screening. For example, cervical cancer screening rates were below the 80% target, with 68.8% for patients aged 50 to 64 and 73.2% for those aged 25 to 49. To address this, the service continued to review and implement methods to improve awareness and uptake, including text messaging, social media, posters, and leaflets to keep patients informed and encourage participation.
 

The service told people about their rights around consent and respected these when delivering person-centred care and treatment.
Staff understood and applied legislation relating to consent. Capacity and consent were clearly recorded. Do not attempt cardiopulmonary resuscitation (DNACPR) decisions were appropriate and were made in line with relevant legislation.