- GP practice
Abbots Bromley Surgery
Assessment report published 1 July 2026
Contents
Ratings
Our view of the service
Date of Assessment: 2 June 2026. Abbots Bromley is a GP practice and delivers services to approximately 3751 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 95% White, 1% Asian, 1% Mixed, 0.9% Black and 0.2% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the ninth decile (9 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Safe - Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They mostly assessed and managed the risk of infection. There were enough staff with the right skills, qualifications and experience. However, we did identity some issues in safe recruitment of staff and not all staff were up to date with training that the practice deemed mandatory.
Effective - Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes.
Caring - Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. The feedback we received from people who used the service was overwhelmingly positive.
Responsive - People could easily access care, treatment and support when they needed it. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers.
Well – led - The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities. Leaders accounted for the actions, behaviours and performance of staff through clear and effective governance processes.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience of the service. The feedback was overwhelmingly positive, with consistent praise across all aspects of the surgery’s service. People described it as efficient, compassionate, professional, accessible and staff who were supportive and approachable. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed the practice had exceeded the expected targets. There was a patient participation group (PPG) who represented the views of people using the service. However, they had not met for some time. There were plans to recommence meetings in the near future.