- GP practice
Greenbank Surgery
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 May 2026. Greenbank Surgery is a GP practice and delivers services to approximately 8,000 people under a contract held with NHS England. According to the latest available data, the ethnic make-up of the service area is approximately 93.9% White, 2.8% Asian, 1.5% Mixed, 0.8% Black and 1.0% Other. Information published by the Office for Health Improvement and Disparities shows deprivation within the service population group is in the 5th decile (5 of 10). The lower the decile, the more deprived the service population is relative to others.
This was a focused assessment. We undertook this assessment due to the length of time since our last assessment. We assessed 10 quality statements from across all 5 key questions. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
Staff kept facilities clean and maintained equipment appropriately to ensure people were kept safe. They assessed and managed the risk of infection well and took steps to control the risk of it spreading. There were enough staff with the right skills, qualifications and experience. Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. The system for booking appointments was responsive to people’s needs and patient satisfaction with being able to readily access the service was good. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles and staff understood their individual roles and responsibilities. Staff treated people with kindness, empathy and compassion, and respected their privacy and dignity. Leaders and staff were alert to discrimination and inequality that could disadvantage groups of people who used the service and sought ways to address any barriers. The service had a clear vision and strategy, which considered the needs of the people who used their service and the wider community. Staff understood their individual roles and responsibilities.
People's experience of this service
As part of our assessment, we reviewed feedback from people who used the service to understand their views and experience. People were positive about the quality of their care and treatment. They described how staff treated them with kindness and compassion and respected their privacy. This was mirrored in the results of recent surveys, including the 2025 National GP Patient Survey, which showed most people were satisfied. Recent feedback from the NHS Friends and Family Test was positive with 89% of respondents reporting the service to be good or very good. At the time of the assessment, the practice did not have an active Patient Participation Group (PPG). The provider was exploring alternative ways to gather and act on feedback to help inform service improvement.