Paul Murphy Centre

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff interactions were consistently kind and empathetic, with respect and privacy upheld at all times. Observations confirmed that people were supported in a gentle and considerate manner.

Personal care was delivered discreetly, preserving individuals’ dignity. Staff were seen assisting people with eating and drinking in a respectful way and ensuring that confidential phone calls were taken in private areas.

A health and social care professional told us, “The staff are always welcoming, and the service users always seem happy and content.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

People were supported by a caring and compassionate staff team who demonstrated a strong understanding of individual needs. Staff had completed equality and diversity training and spoke confidently about treating each person as an individual. They were able to describe in detail how they supported residents, including recognising emotional triggers and implementing proactive strategies to reduce anxiety.

Care plans clearly documented cultural needs, and staff were able to identify individuals supported with culturally appropriate diets, showing inspectors the corresponding menu planners. A family member told us, “All of [Names] care has been planned with me involved. I believe their nutrition and hydration needs are being met. I have been in meetings with the dietician and district nurses about their care.”

Information was made accessible to people through easy-read formats, including pictorial aids and large print, promoting understanding and engagement.

The home worked with families to enhance activity provision. For example, when a parent arranged a music therapy session, the home facilitated the event and welcomed another family to participate. Following positive feedback, the provider is exploring ways to extend this opportunity to all, reflecting a commitment to partnership working and responsiveness to family input.

Families acknowledged that some activities were available but expressed a desire to see greater variety and frequency

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were actively supported to maintain their independence and exercise choice and control over their daily lives. Staff promoted autonomy by encouraging individuals to make decisions about their routines, activities, and personal care.

Observations confirmed this approach in practice: one person was seen enjoying meaningful conversation with staff, while another engaged in a tabletop activity they appeared to enjoy. Several people were supported to attend education and day services, with these arrangements clearly documented in their care plans.

Care plans reflected each person’s preferences, strengths, and aspirations. Staff tailored their support, accordingly, working in partnership with people to uphold dignity and ensure care was appropriate and respectful.

The service demonstrated a strong commitment to person-centred care, placing people at the heart of decision-making and empowering them to live as independently as possible. Staff told us, “We promote people to make their own choices.”

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.