Dr H W Ng & Partner Also known as Scott Park Surgery

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

We looked for evidence that staff monitored people’s care and treatment and supported them to live healthier lives. At our last assessment, we rated this key question as good. At this assessment, the rating remains the same.

Staff supported people to live healthier lives, monitoring their care and treatment to ensure they received positive and consistent outcomes. Staff demonstrated a proactive approach to prevention, health promotion and monitoring clinical outcomes. They used national guidance, local population data to identify people requiring review, improve uptake of screening and immunisation programmes, and monitor the effectiveness of care. Staff worked collaboratively across the multidisciplinary team and wider primary care network to support positive outcomes for people.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Assessing needs during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at Delivering evidence-based care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.

We did not look at How staff, teams and services work together during this assessment. The score for this quality statement is based on the previous rating for Effective.

The service supported people to manage their health and wellbeing to maximise their independence, choice and control. The service supported people to live healthier lives and where possible, reduce their future needs for care and support.

The service promoted healthier lifestyles through proactive and thorough recall systems for NHS health checks, cervical screening, immunisations and long-term condition reviews. Staff used telephone calls, text messaging and opportunistic discussions to encourage uptake and signposted people to Primary Care Network services where appropriate.

The service routinely monitored people’s care and treatment to continuously improve it. They ensured outcomes were positive, consistent and met the expectations of people themselves.

The service met national targets for the uptake of childhood immunisations and performed better than the England average. Clinical staff used registers and electronic searches to identify people due for review or those who had not attended appointments and proactively managed data periodically throughout the year. Nursing staff had completed relevant training and described clear processes for managing inadequate cervical screening samples and follow-up referrals.

The service had achieved childhood immunisation targets and actively supported people with smoking cessation weight management and other preventative health initiatives. Screening uptake, vaccination performance and long term condition management were routinely monitored against national and local indicators, with action where performance required improvement. The service described collaborative working between the GP’s, nurse, administrative staff and Primary Care Network to maximise uptake and improve outcomes for people.

We did not look at Consent to care and treatment during this assessment. The score for this quality statement is based on the previous rating for Effective.