- GP practice
The Hollies Medical Practice
We served a warning notice on The Hollies Medical Practice on 13 November 2025 for failing to meet the Regulations 12 and 17 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.
Assessment report published 21 January 2026
Contents
Ratings
Our view of the service
Date of Assessment: 11 August 2025 to 28 August 2025. The Hollies Medical Practice is a GP practice and delivers service to 15,323 under a contract held with NHS England. The National General Practice Profiles states that the ethnicity of the practice population is, 95.49% White, 1.94% Mixed,1.48% Asian, 0.70% Black and 0.39% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service did not consistently identify, manage, or mitigate risks within the care environment. We noted concerns regarding infection prevention and control. Medicines and treatments were not always managed safely or tailored to individual needs, abilities, and preferences.The service demonstrated a positive learning culture where people could raise concerns. Staffing levels were sufficient, with personnel possessing appropriate skills, qualifications, and experience.
The practice did not consistently comply with relevant legislation or align with current evidence-based standards. In some cases, systems were lacking to ensure people received effective care and treatment.People were actively involved in assessing their own needs. Staff reviewed assessments considering individuals’ communication, personal, and health requirements. Staff collaborated with all agencies involved in care to achieve the best outcomes and ensure smooth transitions between services.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People received fair and equal care and treatment.
Governance systems were not always effective in identifying and migrating risk. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment.
We found breaches of regulation in relation to safe care and treatment and good governance. We have taken action in response to these breaches in the form of serving warning notices to the provider.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results from the National GP Patient Survey showed people were satisfied with services. There was an active patient participation group (PPG) who represented the views of people using the service. Representatives from the PPG described how managers made positive changes because of feedback, such as implementing a screen in the reception areas which contained information about different services people could access.