- GP practice
Quinton Practice
Assessment report published 9 June 2026
Contents
Ratings
Our view of the service
Date of Assessment: 14 May to 21 May 2026. Quinton Practice is a GP practice and delivers service to around 5,400 patients under a contract held with NHS England. The National General Practice Profiles states the ethnic make-up of the service area is approximately 96.4% White, 1.6% Asian, 1.4% Mixed, 0.4% Black and 0.2% Other. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 8th decile (8 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
SAFE: The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met the needs of people, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.
EFFECTIVE: People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. Care was based on latest evidence and good practice. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent. Staff involved those important to people and made decisions in people’s best interests where they did not have capacity.
CARING: People were treated with kindness and compassion. The practice scored above the national averages in the most recent National GP Patient Survey for treating their patients with care and concern. Feedback gained through the Friends and Family Test (FFT) was also positive. Comments referred to staff being caring, polite, helpful, friendly and being treated with respect. Staff protected patient privacy and dignity and treated them as individuals and supported their preferences. People had choice in their care and treatment. The service supported staff wellbeing.
RESPONSIVE: People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. The practice scored above the national averages in the most recent National GP Patient Survey for people’s overall experience of contacting the practice. People received fair and equal care and treatment. The service worked to reduce health and care inequalities through training and feedback. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
WELL-LED: Leaders had worked hard and taken action in addressing the breach in regulation identified at the last inspection. Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Managers worked with the local community to deliver the continuous improvement with staff given time and resources to try new ideas.
Since the last inspection, the practice had made improvements and is no longer in breach of regulation 12 Safe care and treatment.
People's experience of this service
People were positive about the quality of their care and treatment. Recent survey results, including from the National GP Patient Survey and the NHS Friends and Family Test, showed people were highly satisfied with the service provided. The practice had scored above local and national averages in 17 of the 20 indicators in the National GP Patient Survey. Feedback gained through the Friends and Family Test (FFT) was also positive. Comments included being provided with a prompt, friendly and caring service with efficient consultations.
The practice had a Patient Participation Group (PPG) who represented the views of people using the service. A representative from the PPG spoke highly of the service and described how managers had made positive changes, such as implementing a new digital total triage system that had improved access to appointments.
In preparation for our assessment of the practice, we received feedback from 6 patients through Give feedback on care service. Feedback reflected a high level of patient satisfaction, with many expressing gratitude for the professionalism, compassion, and dedication of the team and the punctual and efficient service provided. In the previous 12 months CQC had received 2 concerns regarding the care and treatment provided.
Feedback received from care home representatives was positive. They told us the practice worked in partnership with them, and the doctors and clinical staff were all understanding of their service users’ needs and treated them with respect and dignity.