Rose Tree House

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question good. At this assessment the rating has remained good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

Staff treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

Staff were observed engaging warmly with people, crouching down to speak at eye level and using positive language during care and mealtimes. People told us, “The staff are very friendly and caring” and “They really make an effort to help you if you need anything.” Observations confirmed staff knocked on doors before entering and explained what they were doing, promoting dignity and respect.

Staff treated people as individuals and made sure their care, support and treatment met their needs and preferences.

Care plans reflected people’s personal histories, cultural needs and preferences. Staff demonstrated a good knowledge of people during conversations and observations. Staff adapted activities and communication to suit individual abilities. Cultural and personal preferences were respected.

Staff promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

People were able to choose what to eat, when to get up, and whether to take part in activities. Some people said they enjoyed the activities whilst others commented they were basic. One person told us, “I don’t particularly enjoy the activities, but I get to meet up with friends, so I go. It would be nice to get out more.” The provider confirmed they were looking at the activities on offer.

Staff encouraged independence by providing aids to assist people and supporting mobility where possible. Visitors were welcomed at any time.

Staff listened to and understood people’s needs, views and wishes. Responding to people’s needs in the moment and acting to minimise any discomfort, concern or distress.

Call bells were rarely activated and were answered within seconds during observations. Staff demonstrated awareness of non-verbal cues and acted quickly to prevent discomfort, for example adjusting a person’s sock when they complained of soreness.

Daily walkarounds and regular handovers ensured staff were up to date with any changes in people’s needs.

The provider cared about and promoted the wellbeing of their staff and supported them to deliver good quality care. Staff spoke positively about the registered manager’s open-door policy and said they felt valued. Initiatives such as the ‘Oscar awards’ recognised staff achievements, although some staff said this could be promoted more widely.

Various wellbeing programmes were in place. A staff member said, “My manager is very approachable and always willing to help and make her staff feel heard.” Training and supervision were in place, and staff confirmed they felt supported to raise concerns and share ideas.