- Independent hospital
Clacton-on-Sea Dialysis Unit
Assessment report published 27 August 2026
Contents
Ratings - Dialysis services
Our view of the service
We assessed Dialysis Services at Clacton-on-Sea Dialysis Unit on 1 July 2026. Clacton-on-Sea Dialysis Unit is operated by Diaverum UK Limited. The service had 12 dialysis stations which were mixed sex, operated in partnership with East Suffolk and North Essex NHS Foundation Trust.
The unit provided renal care for adults aged 18 and over in the local area as well as holiday patients. However, at the time of the assessment, there was no capacity to offer this to holiday patients.
The service operated Monday to Saturday 06:30 am to 11:15pm and was closed on Sunday.
We carried out a comprehensive assessment and inspected all 34 quality statements across safe, effective, caring, responsive, and well-led key questions. This was an aged rating assessment and to follow up on a previous requirement notice.
At our previous assessment in February 2020, we found the service in breach of safe care and treatment, good governance and did not have a registered manager. During this assessment we found that care was safe and there was an application in progress for a registered manager. However, we found a continued breach of good governance.
We rated the service as good. The service had made improvements to previously identified breach of regulations.
In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. Or, if we have requested an action plan, this will be requested upon publication of the final report.
People's experience of this service
We spoke with 5 patients, all of whom provided positive feedback about their experience. Patients told us they were treated with kindness and compassion. Staff were attentive to patient’s needs, including arranging food for when patients were awaiting transport home. Patients had an assigned nurse on the day of each dialysis session, with whom they could discuss any concerns, ask questions, and seek further information about their care.
Patients told us that they were supported to be active in their care and treatment and were informed of the risks of missed and shortened treatments.