- GP practice
Cheriton Bishop & Teign Valley Practice
Assessment report published 27 May 2026
Contents
Ratings
Our view of the service
Date of Assessment: 3 March 2026 to 11 March 2026. Cheriton Bishop Teign Valley Practice is a GP practice that delivers services to approximately 5,400 people across a range of villages under a contract held with NHS England. The service has a main site at Cheriton Bishop and a branch site at Christow. The service has a dispensary at the main site. The National General Practice Profiles states that 98% are White and the rest are of non-White ethnic groups. The service had a higher proportion of older people, especially aged 70-79 years, and a lower proportion of children and young people, when compared with the national and local averages. Information published by Office for Health Improvement and Disparities shows that deprivation within the practice population group is in the 6th decile (6 of 10). The lower the decile, the more deprived the practice population is relative to others. This assessment considered the demographics of the people using the service, the context the service was working within and how this impacted service delivery. Where relevant, further commentary is provided in the quality statements section of this report.
The service had a good learning culture and people could raise concerns. Leaders investigated incidents thoroughly. People were protected and kept safe. Staff understood and managed risks. The service made sure equipment and facilities supported the delivery of safe care. The service assessed and managed the risk of infection. Staff managed medicines well and involved people in planning any changes. There were enough staff with the right skills, qualifications and experience. Leaders made sure staff received training and regular appraisals to maintain high-quality care. However, the newly implemented processes for structured clinical supervision and clinical competency checks were not yet fully embedded in the service.
People were involved in assessments of their needs. Staff reviewed assessments taking into account people's communication, personal and health needs. Care was based on the latest evidence and good practice. The service worked well across teams and services to support people. Staff made sure people understood their care and treatment to enable them to give informed consent.
People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choices in their care and treatment. The service supported staff wellbeing.
People were involved in decisions about their care. The service provided information people could understand. People knew how to give feedback and were confident the service took it seriously and acted on it. The service was easy to access and worked to eliminate discrimination. People were involved in planning their care and understood options around choosing to withdraw or not receive care.
Leaders and staff had a shared vision and culture based on listening, learning and trust. Leaders were visible, knowledgeable and supportive, helping staff develop in their roles. Staff felt supported to give feedback and were treated equally, free from bullying or harassment. Staff understood their roles and responsibilities. Leaders worked with the local community to deliver the best possible care and were receptive to new ideas. There was a culture of continuous improvement with staff given time and resources to try new ideas.
People's experience of this service
People were positive about their overall experience with the service. Specifically, results from the national GP Patient Survey on the quality of care and treatment were all higher than the national averages.The NHS Friends and Family Test results from April 2025 to February 2026 were consistently positive. During this assessment, people provided direct feedback to CQC, which aligned with the above findings. There was an active patient participation group (PPG) (PPG is a group of people who represented the views of people using the service). Representatives from the PPG described how they had two-way communication and felt valued by the service.